Help & F.A.Q.

How to order?

Ordering is very easy. Just browse through the different sections of the shop, choose items you like and add them in your shopping basket by clicking the "Add to basket" button below the item description.

The number of items in your basket will naturally increase each time you add something. If you click on the "View Basket" button, you can see what you've got and if there's something you don't want, you can easily remove it.

When you've selected everything you want to buy, click "Checkout". You will have three options: to log in with your account, create a new account or proceed directly to checkout without creating an account. If you don't want to create an account you will not be able to access the features an account provides you like following the status of your orders online.

To create an account you need to use your e-mail address as your login, and create a password for yourself. You will be prompted to enter all of your personal details necessary for us to ship your order.

Once you've entered all the information, you will be prompted to choose a shipping address (you can have the goods shipped to a different address, as a gift for example) and a payment method. You can read more about different payment options here.

Finally you will see all your order details on one page and you can confirm the order by hitting the "Confirm Order" button. After confirming the order you will receive detailed instructions by e-mail on how to proceed with the payment. After your payment has reached us your order will be sent to you as soon as possible!



How can I pay for my order?

We accept the following payment methods:
  • PayPal
    Visa, Visa Electron, MasterCard, Maestro, American Express, Discover,
    Switch, Solo, PayPal eCheck, Bank Account.

  • Wire Transfer
    A standard bank transfer from anywhere in the world.

  • Nordea Solo
    Available in Finland only.

Please see detailed explanations of all accepted payment methods here.



Shipping costs?

We only charge the actual shipping costs + a nominal fee for the package used from our customers. When you have chosen all products in your basket, press "Checkout" and the system will automatically calculate postage and packing for you according to your location and the total weight of the package.

The fee will be automatically added to your order on the confirmation page and you can either accept your order or cancel it. Note! If your order exceeds 100 € in total value, postage and packing will be FREE for all countries in the world!

Examples of postage and packing costs:

Order Finland Europe Rest Of The World
1 CD 2.70 € 3.70 € 5.90 €
2 CDs 2.70 € 3.70 € 5.90 €
3 CDs 3.90 € 5.30 € 8.90 €
5 CDs FREE! FREE! FREE!



Delivery times?

Depending on the payment method used it normally takes 1-4 working days to process and ship your order. Once your order has entered the Finnish postal system, here is a rough guide to how long it should take.

INTERNATIONAL DELIVERIES

These are sent via Finland Post as Priority Letter or Priority Maxi Letter depending on the size of the order. Priority letters are always delivered using fast connections, usually by Priority Air Mail.

Please note that efficiency differs from postal service to postal service. Sometimes delivery can be very quick, sometimes less so. International Customs can also hold up a package, sometimes for no apparent reason, and in these cases there's unfortunately not a lot we can do to speed things up.

Rough estimates for international delivery times:

Nordic countries: 2-4 working days
Other countries in Europe: 3-10 working days
Rest Of The World: 5-10 working days

DELIVERIES TO FINLAND

These are sent by Finland Post as 1st Class Letter or 1st Class Maxi Letter depending on the size of the order. Delivery will usually take 1-3 working days.



How safe is it to order?

Very safe, indeed. We take your online security very seriously. By using strong 128-bit SSL encryption this site provides you the highest level of online security available on any e-commerce site. Bear in mind, too, that we do not store your credit card details on our server. To learn more about security please visit our Safe Shopping guide.



How much will my order cost me in my own currency?

We will charge your credit card in Euros and your own credit card company will then convert that amount to your local currency. To find out approximately what you will be charged, you can use the brilliant Universal Currency Converter.



What about VAT?

Orders made from Finland or other European Union countries will have VAT at a rate of 22% included in the cost of the goods. If you are ordering from outside the European Union then according to law no VAT will be charged. Our system will take this into account automatically and the correct total price will be shown to you before you confirm the order during "Checkout".

For non-EU country orders, all local VAT, duties and sales taxes due on importation are the responsibility of the customer and something we are not responsible for.



Return and exchange?

Please note that we will go to great lengths in making sure all our products are of high quality and suitable for the purpose for which they were designed. We're happy only when you're happy.

If any item you receive from us is not to your satisfaction you can return it within 14 days after reception and get your money back provided it's in the same condition as when shipped and there are no marks of usage.

A notification about this must be sent beforehand to shop@donjohnsonbigband.com. Please include 1) your order number, 2) the product you wish to return and 3) the reason for returning the product. If you want something else instead, please mention it in the message. We will then give you further directions on how to proceed.

Shipping charges will apply for all unwanted items. It is the customer's responsibility to reclaim any duties paid on goods, which are returned, for a refund.

If you got any questions about our return policy, please do not hesitate to contact us.



Hmmm, questions?

If your question wasn't answered here, we will be happy to help you out! You can either use our feedback form or send your comments and questions by e-mail to shop@donjohnsonbigband.com. We will answer you within the same working day.


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